BizFilings vs Inc Authority: Compare & Test Which one is Better

1. Company’s Reputation

Reputation is definitely important, especially when it comes to something as important as your business. That is why we looked at the company’s reputation of both BizFilings and Inc Authority.

BizFilings

BizFilings has been around a long time, serving the needs of more than 500,000 clients since 2001.

Having such a large customer volume in its profile proves that BizFilings knows its stuff and can take care of your LLC creation efficiently.

However, it is strange that there are almost no reviews available on 3rd party review platforms despite having such a handsome customer profile.

Inc Authority

Inc Authority was founded in 1989, and since then they’ve helped more than 145,000 businesses get started as LLCs or corporations.

Their big selling point is their free services for LLC formation through their basic plan.

That’s right, just two companies in the industry have this free formation offer, Inc Authority and BizFiling (with whom you might be familiar). Moreover, you will find powerful reviews regarding their services on third-party review platforms.

2. Customer Support

Customer support is considered one of the most important aspects of a company’s service.

This is where you can get help in case something goes wrong or if you have any questions about the process. Most of the companies reviewed offer customer support, but the quality and accessibility of that support can vary a lot.

Therefor, it is important to look at this criterion closely.

BizFilings

BizFilings offers extended business hours, and you can reach their technical support team from Monday through Friday between 8 am and 7 pm CT.

Moreover, you can browse their informative support center for more help if needed.

BizFilings do not have a hit or miss policy despite the large customer volume and their customer care is consistent on a high-quality end. 

Inc Authority

Inc Authority offers personalized customer service and there are fewer negative reviews. They are less likely to charge you for services you don’t want. Inc Authority offers support through phone, email, or live chat.

However, their hours are shorter than BizFilings. Inc Authority’s representatives are only available from 11 am to 8 pm ET on weekdays.

3. Affordability

Affordability is an important criterion when choosing between different LLC companies. This is especially true if you are just starting your business.

You need to find a company that offers quality services at an affordable price.

But one thing must be in mind before taking any decision is, that quality should not be compromised at any cost. In short, you should find a company that offers high-quality services at an affordable price, not cheap.

BizFilings

BizFilings charges $99 for its basic plan, with free 6 months registered agent service and compliance alerts.

This price is higher than many of its competitors such as ZenBusiness LLC and IncFile, etc.

Moreover, the advanced plans are also not that comprehensive compared to top-rated LLC companies.

Inc Authority

Inc Authority has an unbeatable offer when it comes to pricing. Of course, everyone would rather pay $0 than $99, especially when there is more to add.

Not only does Inc Authority form your LLC for free but also provides more valuable features in its free formation package than BizFilings has in its highest priced option. 

4. Ease of Use

Ease of use is another important criterion when it comes to the formation of an LLC. This criterion refers to how easy it is to navigate through the company’s website and find the information you need.

BizFilings

It has a simple and user-friendly website. You can pick any service and order it online using that website.

However, some of the services offered by this company are a bit tricky to understand. One might need help from customer service if they want more information on what exactly those extra fees include before signing up for them.   

Inc Authority 

With Inc Authority it is easier to set up your LLC as it has a simple and user-friendly website.

You can pick any service and order it online using that website. However, you may encounter some upsells and third-party offers that delay the order placing process. 

5. Registered Agent Services

A registered agent is a person or company that agrees to receive and process important legal documents on behalf of your LLC.

Without a registered agent, your LLC could face legal penalties.

For example, a registered agent is responsible for receiving service of process if your LLC is sued. Since most people don’t have the time to handle this responsibility themselves, they often outsource it to a registered agent service.

So, even if you change your registered agent, it is important to consider this criterion when choosing between different LLC companies.

BizFilings

BizFilings offers 6 months free registered agent service in its basic formation and after this term is over, it charges $164 a year for registered agent service.

In our view, Inc Authority wins in this category as it offers more free months in the basic package. Moreover, Inc Authority has cheaper rates for a standalone registered agent feature. 

Many reputable LLC companies offer registered agent services as a part of their formation plan or as a standalone service at a cheaper rate.

If you are to subscribe to this service as a separate feature, you can also compare the prices of top-rated registered agent services before making a final decision.

Inc Authority

Inc Authority offers 12 months of free registered agent service with any LLC formation package, and they charge a reasonable $99 per year otherwise. The free LLC registration and registered agent services show that Inc Authority values its customers over money. 

As a separate feature, Inc Authority registered agent service costs you half the price of Bizfilings.

Customers’ Review and Feedback

It is always important to consider what other customers have to say about a company before making your decision.

This criterion gives you an idea of how satisfied or dissatisfied other customers are with the services of a particular company.

Given that many companies create fake customer reviews to improve their image, it is important to consider other factors such as the company’s rating on review sites.

We simply cannot ignore the value of customers’ feedback when it comes to the formation of an LLC.

BizFilings

It is very disappointing to find no reviews of BizFilings on trusted review websites such as Yelp, BBB, Customer Affairs, and Trustpilot.

We found only 3 complaints about it at BBB. So, overall, this goes against BizFilings. So in this category, LegalZoom is at a clear win.

Inc Authority

Despite having lower customer volume than BizFilings, Inc Authority has more reviews online with better ratings.

On Trustpilot, it has gotten 4.8/5 stars with 8,045 reviews which is a massive success.

We found only 2 reviews about it at BBB with 3/5 ratings which suggest only dissatisfied customers might have approached there. So in this category, Inc authority is at a clear win.